12/23/2023 0 Comments Quincy mae returns![]() ![]() For international orders, we use FedEx International Economy, and you can expect your package to arrive within 5-10 days from the shipment date. We do now offer shipping to select global regions. You can always reference tracking on our dedicated order tracking page. Once your order has been shipped, Quincy Mae will send you a shipping confirmation email and tracking number. We are here to support you and ensure a smooth and satisfactory shopping experience. If you have any additional questions or concerns, please don't hesitate to contact us. Our aim is to provide you with peace of mind, knowing that your order has arrived safely and securely. These updates will notify you when the order is in transit, out for delivery, and when it has been successfully delivered. ![]() Rest assured, as your order progresses, you will receive updates regarding its status. If you have verified that the email is indeed missing, please reach out to us at and we will be more than happy to assist you further. If you haven't received the order confirmation email, we kindly suggest checking your spam/junk folder to ensure it hasn't been filtered there. Upon placing an order, an automatic order confirmation email is sent to the provided email address. Thank you for your understanding and cooperation. While we will make exceptions when possible, please understand that such requests are not the norm. If you select standard ground shipping, we cannot guarantee an upgrade to priority shipping as our warehouse follows a sequential process for labeling and packing orders. However, during seasonal launches and for the two weeks following, Priority Shipping may not be available due to high order volumes. Please note that if you choose Priority Shipping (2 Day Air) for your order, we aim to fulfill it within 24-48 hours (excluding weekends), and then it will take approximately 2 days to be delivered in transit. We strive to provide the best customer experience possible, and we appreciate your understanding and cooperation with our return procedures. If you have any questions or require further clarification regarding our refund policy, please visit here for more information. To learn more about the eligibility criteria and specific guidelines for returns, we encourage you to refer to our official policy, which can be found here. ![]() For Noralee items, we currently allow exchanges or store credit only. Please note that Noralee, being a special occasions offering, follows a slightly different policy. What's your return policy?įor returned items from Rylee + Cru, Quincy Mae, and Play x Play, you have a window of 15 days from the receipt of your purchase to initiate returns for bonus store credit, refunds, or exchanges. We truly value your ongoing support and strive to ensure your satisfaction. If you have any further questions or need additional assistance, please don't hesitate to reach out. We will work with you on the back end to get it returned promptly for the majority of orders that can't be stopped. We are here to support you however we can but we are a fast-moving small business trying to pack and ship as quickly as we can for everyone so please note most placed orders cannot be stopped regardless of how fast you reach out about cancelation. Please contact our customer service team at immediately to try and stop / cancel any order as soon as possible and we will do our absolute best to make the modification if it's within our power to stop the order but this is the exception to rule as placed orders immediately move into processing status. Quincy Mae Order Questions Can I modify or cancel my order?Īn order cannot be modified or canceled once it has been placed. ![]()
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